FREE Shipping in Malaysia

FAQ

How to buy the Art Prints on Artascy?

Here's a quick & simple guide of steps from sign up to make payment.

  1. Register an account as a user at www.artascy.com
  2. Shopping 
  3. Add the desire item(s) into cart
  4. Check the cart item quantity
  5. Fill up shipping information or Add new address.
  6. Choose for courier service providers
  7. Select the payment method
  8. Apply if ANY promotion/voucher code 
  9. Proceed to Check out
  10. Order is created with Order ID provided
  11. Make payment

How much is your delivery fees?

WE ARE FREE SHIPPING IN MALAYSIA.

For International Shipping Fees:

 

How to change address for a paid order?

Placed your order but you realise you'd selected wrong address & need to make amendments to your order details?

Apologies, no amendment will be allowed once order number is generated. 

 

How can I check the status of my order(s)?

Once you had placed an order, you will receive an Order Acknowledgement email to confirm your order details.

Once our team had prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. 

 

Why is my order cancelled?

Artascy reserves the right to cancel or modify any order if a customer’s purchase behaviour is seen to be suspicious or potentially fraudulent. If you have an enquiries, kindly contact our Customer Service via artascy@gmail.com.

 

What can I do if I fail to checkout due to an item being out of stock?

You will have to remove the out of stock items from your cart before proceeding to check out.

 

When will I receive my purchase?

Artascy aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 7-30 working days according to your receiving location

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Please do not hesitate to contact us for help via email: artascy@gmail.com

 

How do I return an item?

We absolutely hope you will love our Art Print. We will try our best to assist if you'd like to return your ordered item & get a refund (due to wrong ordered item/allergy to product).

Please drop us an e-mail with this Refund Application Form with the email subject "Return Policy":

Name: 
Registered email address:
Address:
Contact No.: 
Order No.:
Product Name:
Received Date:
Return Date:
Reason: (For feedback purposes)

Once you have completed the form, please send to artascy@gmail.com. Our friendly customer service team will try our best to reply  you within 48 working hours and advise if your purchase can be processed for return.

  • Product return request must be made within 7 working days from the date of received 
  • Customers would have to bear the postage fees for shipping item(s) back to us.

After we received the returned item(s), we will proceed to refund to your bank account in 7-14 working days.

 

What will I get back after returning the item(s) or order item is out of stock?

You can choose to have either a prorated refund to your bank account.